FAQs
Frequently asked questions
Answers to the questions riders ask most. Can't find yours? Get in touch and we'll help directly.
How it works
Booking a seat is simple
Three steps from finding a trip to boarding the coach.
Find a trip
Search trips near you from local operators, big and small.
Book your seat
Pick your seats and pay online in a couple of minutes.
Show your ticket
Show your e-ticket to the driver when you board.
Is my payment protected?
Yes. Payments are only released to the operator after your trip departs.
What if my trip is cancelled?
You get a full refund automatically to your original payment method.
Do I need to print my ticket?
No. Your e-ticket works from your phone. The driver scans it when you board.
How do I know the operator is legitimate?
Every operator is checked for a valid licence and insurance before their trips go live.
How does a requested trip get priced?
Pricing for a requested trip is set by the operator who agrees to run it, based on the route, group size and any requirements you've specified. We forward your request to operators covering that area, and if one is able to run it, you'll receive a formal, no-obligation quote by email. You're free to accept, decline, or ask for adjustments before any payment is taken.
Run coach tours? See how listing your seats works.